Privacy Policy

Scope and Applicability

This Policy applies when we collect and use personal information through the Services for our own purposes (for example, to operate accounts, provide subscriptions, and improve the product).

This Policy does not apply to third-party websites, applications, or services, even if accessed via our Services. Those are governed by the third party terms and privacy policies.

Information We Collect

Information You Provide:

• Account Information: Email address, authentication credentials, and optional profile information (for example, display name, subscription plan).
• Payment Information: Payments are processed by Stripe. Stripe receives your full payment details directly; we may store limited billing metadata (for example, customer or subscription IDs, plan, status).
• Support and Communications: Information you provide when contacting support or otherwise communicating with us.

Information Collected Automatically:

• Log and usage data (IP address, user agent, device or OS, pages and features used, timestamps, referring pages).
• Device identifiers and configuration data.
• Cookies, local storage, and similar technologies for authentication, session management, and security.

Information from Third Parties: We may receive information from service providers that help us operate the Services (for example, authentication, database, hosting, or billing providers) and sign-on providers if you use social login.

How We Use Information

• Provide, operate, and improve the Services.
• Authenticate users and manage accounts and sessions.
• Process payments and manage subscriptions.
• Respond to inquiries and provide support.
• Monitor usage, prevent fraud or abuse, and enhance security.
• Comply with legal obligations and enforce our Terms of Service.
• Send important notices (for example, service updates or policy changes).

How We Share Information

We do not sell personal information. We may share it as follows:

• With service providers that help operate the Services.
• In connection with a corporate transaction (for example, merger, acquisition, or reorganization).
• To comply with law, protect rights or safety, or enforce our agreements.
• With your consent or at your direction.

We can provide a list of key service providers upon request.

Cookies and Tracking Technologies

We use essential cookies for operation, including authentication and security. Where required by law, we request consent for non-essential cookies. You can control cookies through your browser settings, but disabling certain cookies may impact how the Services function.

Data Retention

We retain personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we delete or de-identify information.

Security

We implement reasonable administrative, technical, and physical safeguards. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

International Processing

We may process information in the United States and other countries where we or our service providers operate. These locations may have different data protection laws than your place of residence.

Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or request a copy of certain personal information. You may also have the right to object to or restrict certain processing in some circumstances.

California: We do not sell or share personal information as defined under the CPRA, including with respect to consumers under age 16. Nevada: We do not sell covered information as defined by Nevada law.

Certain U.S. state laws provide a right to appeal if we deny your privacy request. To appeal, reply to our decision email or write to the mailing address below with "Privacy Appeal" in the subject line.

To exercise rights, email legal@scalemode.tools. We may verify your identity before acting on your request.

Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn we collected information from a child in violation of this Policy, we will delete it.

Contact Us

Scale Mode Tools LLC
Mailing address for legal notices only (c/o Registered Agent):
South Carolina Registered Agent LLC
6650 Rivers Ave. STE 100
Charleston, SC 29406 USA
Legal: legal@scalemode.tools
Support: support@scalemode.tools
Please do not send general correspondence or returns to the Registered Agent address.