Refunds and Subscription Policy

Last updated: January 18, 2026

This page explains how our one-time 24-hour trial, cancellations, renewals, payment failures, and refunds work for ScaleMode Pro subscriptions.

One-Time 24-Hour Trial (No Charge)

Eligible new subscriptions include a single 24-hour trial. We collect a payment method at checkout, but you are not charged unless the trial completes.
If you cancel during the 24-hour trial, your subscription ends immediately and no charge occurs. Pro access stops right away.
The trial is one-time per account. If you have already used your trial, future subscriptions will not include a trial and may be charged per your plan terms.
If you take no action during the trial, your plan automatically activates after 24 hours and the first charge is made.
Authorization holds: Your bank or card issuer may display a temporary authorization; it reverses automatically according to your bank timeline.

Cancellations and Renewals

Subscriptions auto-renew each billing cycle (monthly or yearly) until you cancel.
To cancel, log in and open Settings → Subscription.
Outside of the 24-hour trial, cancellations take effect at the end of the current billing period. You keep Pro access until the period ends. No prorations are offered.
During the 24-hour trial, cancellation is immediate with no charge.

Payment Failures

If a payment fails, Pro access is paused immediately until payment succeeds.
Update your payment method anytime via Settings → Subscription. Access is restored once the invoice is paid.

Refunds

The 24-hour trial is designed so that no charge occurs if you cancel within the window.
No manual refunds are offered. Billing is self-serve via the customer portal. If you do not want to continue, cancel in the portal to stop future renewals.
After the 24-hour trial completes and a charge has posted, subscriptions are non-refundable for the current billing period, except where required by law.

Auto-Renewal Disclosures

At checkout, we disclose the price, billing interval, any trial and its length, the time of first charge, and how to cancel. After sign-up, we send a confirmation email with renewal terms and cancellation instructions. You can cancel anytime via Settings → Subscription.

How to Manage Billing

Log in, then open Settings → Subscription to access the secure customer portal. From there, you can update payment methods, view invoices, and cancel your subscription.

Changes to This Policy

We may update this policy periodically. Any changes will appear on this page with an updated "Last updated" date.

Questions

If you need help with billing or your subscription, contact support@scalemode.tools.