Refunds and Subscription Policy

This page explains how our one-time 24-hour trial, cancellations, renewals, payment failures, and refunds work for ScaleMode Pro subscriptions.

• Eligible new subscriptions include one 24-hour trial per product and normalized account email. We collect a payment method at checkout, but you are not charged unless the trial completes.
• If you cancel before the 24-hour trial ends, automatic renewal and the first charge are stopped. Pro access remains available through the cancellation date shown by Stripe unless Stripe confirms an earlier termination.
• The trial is one-time for that product and email. We retain a non-reversible keyed email fingerprint after account deletion so deleting and recreating an account does not restore an already-used trial. Future subscriptions without eligibility may be charged immediately under the checkout terms.
• If you take no action during the trial, your plan automatically activates after 24 hours and the first charge is made.
• Authorization holds: Your bank or card issuer may display a temporary authorization; it reverses automatically according to your bank timeline.

• Subscriptions auto-renew each billing cycle (monthly or yearly) until you cancel.
• To cancel, log in and open Settings → Subscription.
• Outside of the 24-hour trial, cancellations take effect at the end of the current billing period. You keep Pro access until the period ends. No prorations are offered.
• During the 24-hour trial, cancellation prevents the first charge and takes effect no later than the end of the trial, unless Stripe confirms an earlier termination.

• If a renewal payment fails, Pro access remains available while Stripe retries payment for up to three days. If payment still fails, the subscription is canceled and Pro access ends.
• Update your payment method anytime via Settings → Subscription. Access is restored once the invoice is paid.

• The 24-hour trial is designed so that no charge occurs if you cancel within the window.
• No manual refunds are offered. Billing is self-serve via the customer portal. If you do not want to continue, cancel in the portal to stop future renewals.
• After the 24-hour trial completes and a charge has posted, subscriptions are non-refundable for the current billing period, except where required by law.

At checkout, we disclose the price, billing interval, any trial and its length, the time of first charge, and how to cancel. After sign-up, we send a confirmation email with renewal terms and cancellation instructions. You can cancel anytime via Settings → Subscription.

Log in, then open Settings → Subscription to access the secure customer portal. From there, you can update payment methods, view invoices, and cancel your subscription.

We may update this policy periodically. Any changes will appear on this page with an updated "Last updated" date.

If you need help with billing or your subscription, contact support@scalemode.tools.